Complaint Policy

Effective date: 22 June 2026
Last updated: 22 June 2026

Go Girlfriend is operated by First Kind AI Inc. ("we", "us", "our"). We take complaints seriously and aim to resolve them fairly, promptly, and transparently. This policy explains how to raise a complaint about our platonic AI companion service, how we will respond, and what to do if you remain unsatisfied.

1. What this policy covers

You can use this process to raise concerns about your account, billing, your subscription, service quality, conduct on the platform, privacy and data handling, or any content you encounter. All companions on Go Girlfriend are fictional, AI-generated characters; no real person is presented as a companion, and companion voices are produced by text-to-speech using voice models licensed, with consent, from professional adult voice actors we engage. Complaints about specific content are still welcome and will be investigated.

2. How to raise a complaint

Send your complaint to [email protected]. The same address handles account, billing, and general questions, and we escalate internally where needed.

To help us resolve your complaint quickly, please include:

• Your account email or username.
• A clear description of the problem and what happened.
• Relevant dates, times, and the companion or feature involved.
• Any screenshots, message excerpts, or reference numbers.
• The outcome or resolution you are seeking.

3. Our response timelines

We will acknowledge your complaint within 2 business days of receipt. We aim to provide a substantive response or resolution within 30 calendar days. If a matter is complex and needs more time, we will tell you why and give you an expected timeframe.

Illegal or non-consensual content

We treat reports of illegal or non-consensual content as our highest priority. We commit to investigate and resolve complaints concerning illegal or non-consensual material within 7 business days, consistent with card-network requirements. Verified illegal content is removed promptly, and child-sexual-abuse material is reported to the National Center for Missing and Exploited Children (NCMEC) as required by law. To request removal of specific content, see our Content Removal Policy.

4. How we handle your complaint

• We log and acknowledge your complaint.
• We investigate the facts, including relevant account and system records.
• We take any corrective action warranted, such as content removal, account adjustments, refunds where appropriate under applicable consumer-protection law, or policy changes.
• We communicate the outcome and the reasons for it.

5. Escalation if you are unsatisfied

If you are not satisfied with our response, reply to [email protected] and ask for the matter to be escalated for senior review. Please explain why the outcome did not resolve your concern, and we will review the decision afresh.

6. External avenues

You always retain the right to seek help from an external body.

• United States users: you may contact your state attorney general's office or the relevant state consumer-protection authority. For privacy matters, you may contact the consumer-protection or data-protection regulator for your state.
• Other jurisdictions: you may contact the consumer-protection or data-protection authority that applies to you.

7. Related policies

For data and privacy questions, see our Privacy Policy or contact [email protected]. To request removal of specific content, see our Content Removal Policy, and copyright complaints are handled under our DMCA Policy.